Truck & Dispatch
Reduced Costs
Scale Up
Focus On Core Activities
Keep Your Business Running 24/7
Why Choose Us as a BPO Partner?
Voltron's BPO and call center operations can support trucking and dispatch businesses by offering 24/7 customer service for managing inquiries, bookings, and issue resolutions. This enhances communication, reduces operational disruptions, and allows trucking companies to focus on core activities. Additionally, efficient handling of customer interactions improves satisfaction and retention, ultimately driving better business outcomes.
How will choosing us as your BPO partner be beneficial?
24/7 Customer Support
Voltron Operations offers round-the-clock customer support, handling inquiries, booking requests, and issue resolution. This ensures that clients and drivers receive assistance at any time, improving overall service reliability.
Dispatch Management
We provide efficient dispatch management, coordinating routes, schedules, and real-time updates. This helps streamline operations, optimise route planning, and enhance the efficiency of trucking and delivery services.
Driver Communication and Support
Our call centre handles communication with drivers, addressing their needs and concerns promptly. This includes providing updates on routes, addressing issues on the road, and ensuring drivers have the support they need for smooth operations.
Freight and Shipment Tracking
Voltron Operations offers support for tracking shipments and managing freight logistics. We provide real-time updates and alerts to clients, ensuring transparency and timely information about their cargo.
Customer Service and Issue Resolution
We handle customer service inquiries and resolve issues related to shipments, deliveries, and billing. Our proactive approach helps maintain high levels of customer satisfaction and addresses problems efficiently.
Data Management and Reporting
Our BPO services include managing and analysing data related to shipments, driver performance, and operational efficiency. We generate reports and insights that help trucking companies make informed decisions and improve their operations.
Marketing and Sales Support
Voltron Operations assists with marketing and sales efforts, including outbound calls to potential clients, promoting services, and managing customer relationships. This support helps trucking and dispatch businesses expand their client base and increase revenue.
How will choosing us as your BPO partner benefit you?
Cut Cost
Help your business grow
Improve how things work
Get support 24/7
our main SERVICES
Our Top BPO Services for Your Unique Needs.
We take pride in delivering specialized solutions designed to meet the unique needs of each client. With our personalized approach, you’ll receive top-quality services tailored specifically to your requirements.
How does offshoring work in BPO
Collaborate
Recruit
Support
As a BPO partner, we understand your key challenges.
Customer Attrition
Poor customer service can drive clients away, leading to high turnover rates. Unsatisfied customers may switch to competitors with better service, resulting in a loss of business and revenue.
Operational Disruption
Inefficient handling of customer inquiries and issues can lead to miscommunications and errors in scheduling and dispatching. This can cause delays, missed deliveries, and increased operational disruptions.
Damaged Reputation
Negative experiences can result in poor reviews and a damaged reputation, which can be difficult to recover from. A bad reputation can deter potential customers and partners, impacting long-term growth and profitability.
Increased Costs
Handling customer complaints and resolving issues reactively often leads to increased operational costs. This includes costs related to correcting mistakes, compensating for delays, and additional administrative work, all of which can erode profit margins.
Contact Us
Junior
- 1-2 years of customer service experience.
- Resolving customer issues effectively and efficiently.
- Assisting with various customer requests and inquiries.
- Providing support through social media channels.
- We assist by telephone to meet the demands of customers.
- Respond to customer emails to ensure timely help.
Intermediate
- 2-4 years of customer service experience.
- Providing clear and concise information about our services.
- Managing and updating the customer database.
- Assisting with customer orders and application processing.
- Offering phone support to address customer inquiries.
- Providing technical assistance to resolve issues promptly.
Senior
- Over 1-5 years of customer service experience.
- Training and mentoring new customer service representatives.
- Tracking and achieving set goals consistently.
- Providing detailed monthly reports to management.
- Expertly resolving issues and streamlining processes for greater efficiency.