SCM
Reduced Costs
Scale Up
Focus On Core Activities
Keep Your Business Running 24/7
Why Choose Us as a BPO Partner?
Voltron’s BPO and call center operations can streamline supply chain management by offering 24/7 customer support for order tracking and issue resolution. They can handle inventory inquiries and supplier communications efficiently, reducing delays and improving accuracy. Additionally, by managing data entry and generating performance reports, Voltron enhances operational efficiency and supports better decision-making within the supply chain.
How will choosing us as your BPO partner be beneficial?
Customer Service:
24/7 Support: Offer round-the-clock assistance to customers for inquiries related to order status, delivery times, and returns. This ensures that customers can always get the help they need, improving satisfaction and loyalty.
Issue Resolution: Quickly address and resolve any issues or complaints related to orders, shipping, or product quality, reducing the risk of customer dissatisfaction and negative reviews.
Order Processing:
Efficient Handling: Manage order entry, modification, and cancellation processes with accuracy and speed. This helps in reducing order processing times and minimizing errors that could disrupt the supply chain.
Order Tracking: Provide real-time updates on order status, ensuring customers and internal teams are informed about the progress and expected delivery dates.
Supplier Communication:
Streamlined Interaction: Act as an intermediary to handle communications with suppliers, addressing queries about supply availability, shipment schedules, and order changes.
Issue Management:
Facilitate the resolution of any supply issues or disputes, ensuring that any disruptions are promptly managed to minimize impact on the supply chain.
Inventory Management Stock Monitoring:
Assist with tracking inventory levels, placing restock orders, and managing stock discrepancies. This helps in maintaining optimal inventory levels and preventing stockouts or overstock situations
.
Replenishment Requests: Process and prioritize inventory replenishment requests based on real-time data and forecasted needs, ensuring smooth inventory flow and availability.
Logistics Coordination
Transportation Management: Coordinate with logistics providers to manage transportation schedules, routing, and shipment tracking. This helps in ensuring timely deliveries and efficient use of resources.
Problem Resolution: Address any logistics-related issues such as delays, rero
Data Entry and Reporting:
Accurate Data Management: Handle data entry tasks related to orders, inventory, and shipments, ensuring accurate and up-to-date information for all supply chain activities.
Performance Reporting: Generate detailed reports on various supply chain metrics, such as order fulfillment rates, delivery performance, and inventory turnover. These insights aid in strategic planning and decision-making.
Technical Support:
System Assistance: Provide technical support for supply chain management software and systems, troubleshooting issues and ensuring that the technology operates smoothly.
Training and Updates: Offer training for staff on new technologies or system updates, ensuring that the team can effectively use the tools available to them.
How will choosing us as your BPO partner benefit you?
Cut Cost
Help your business grow
Improve how things work
Get support 24/7
our main SERVICES
Our Top BPO Services for Your Unique Needs.
We take pride in delivering specialized solutions designed to meet the unique needs of each client. With our personalized approach, you’ll receive top-quality services tailored specifically to your requirements.
How does offshoring work in BPO
Collaborate
Recruit
Support
As a BPO partner, we understand your key challenges.
Order Fulfillment Issues
Miscommunications and delays in processing lead to incorrect shipments and disrupted delivery schedules.
.
Increased Returns and Complaints
Poor support results in higher return rates and frequent customer complaints.
Reputation Damage
Negative reviews and loss of trust harm the company’s reputation and deter potential clients
Operational Inefficiencies
Increased administrative workload and higher costs arise from handling unresolved issues and service failures.
Contact Us
Junior
- 1-2 years of customer service experience.
- Resolving customer issues effectively and efficiently.
- Assisting with various customer requests and inquiries.
- Providing support through social media channels.
- We assist by telephone to meet the demands of customers.
- Respond to customer emails to ensure timely help.
Intermediate
- 2-4 years of customer service experience.
- Providing clear and concise information about our services.
- Managing and updating the customer database.
- Assisting with customer orders and application processing.
- Offering phone support to address customer inquiries.
- Providing technical assistance to resolve issues promptly.
Senior
- Over 1-5 years of customer service experience.
- Training and mentoring new customer service representatives.
- Tracking and achieving set goals consistently.
- Providing detailed monthly reports to management.
- Expertly resolving issues and streamlining processes for greater efficiency.