Travel & Tourism
Reduced Costs
Scale Up
Focus On Core Activities
Keep Your Business Running 24/7
Why Choose Us as a BPO Partner?
Voltron Operations can enhance Travel & Tourism businesses by providing 24/7 customer support, managing bookings and reservations efficiently, and assisting with emergency issues and travel disruptions. We also offer marketing and sales support, helping agencies boost revenue and gather valuable customer feedback to improve services.
How will choosing us as your BPO partner be beneficial?
24/7 Customer Support
Voltron Operations offers round-the-clock customer support, ensuring that travellers can get assistance with bookings, cancellations, and inquiries at any time. This constant availability helps enhance customer satisfaction and loyalty.
Booking and Reservation Management
We handle booking and reservation processes efficiently, including flight, hotel, and tour reservations. Our services streamline these operations, reducing the workload on travel agencies and ensuring smooth transactions for customers.
Travel Itinerary Assistance
Our call centre provides detailed assistance with travel itineraries, helping customers plan their trips and make informed decisions. We ensure that travelers have all the information they need for a seamless travel experience.
Handling Emergencies and Travel Disruptions
Voltron Operations can manage emergency calls and assist travelers during unexpected situations such as flight delays, cancellations, or lost luggage. Our prompt response and problem-solving capabilities ensure travelers are supported in any situation.
Marketing and Sales Support
We offer marketing and sales support by handling outbound calls, promoting travel packages, and upselling additional services like car rentals or guided tours. This helps travel agencies boost their revenue and reach a wider audience.
Feedback and Customer Experience Surveys
Our BPO services include conducting customer experience surveys and collecting feedback on travel services. This valuable data allows travel agencies to understand customer preferences and improve their offerings.
Data Management and Confidentiality
Voltron Operations ensures secure handling of customer data, including personal and payment information. We adhere to strict confidentiality protocols, giving travel agencies and their clients peace of mind.
Customization and Flexibility
– Tailored Solutions: Customize inventory management solutions to fit the specific needs and workflows of each client, ensuring alignment with their business processes.
Adaptable Features: Include flexible features and configurations that allow clients to adjust their inventory management strategies as their business evolves.
How will choosing us as your BPO partner benefit you?
Cut Cost
Help your business grow
Improve how things work
Get support 24/7
our main SERVICES
Our Top BPO Services for Your Unique Needs.
We take pride in delivering specialized solutions designed to meet the unique needs of each client. With our personalized approach, you’ll receive top-quality services tailored specifically to your requirements.
How does offshoring work in BPO
Collaborate
Recruit
Support
As a BPO partner, we understand your key challenges.
Loss of Customer Trust and Loyalty
Without proper customer service, travelers may face issues with bookings, delays, and cancellations that aren’t promptly resolved. This can lead to a loss of trust, with customers choosing other providers for future travel needs.
Increased Operational Inefficiencies
Poor customer service can result in disorganized booking processes, miscommunication, and delays in resolving issues. These inefficiencies can disrupt operations, increase costs, and negatively impact the overall customer experience.
Negative Online Reviews and Reputation Damage
Inadequate customer service often leads to dissatisfied customers, who may leave negative reviews online. This can harm the business’s reputation, deterring potential clients and affecting long-term profitability.
Decreased Revenue and Sales
If customers encounter poor service, they are less likely to book additional services or make repeat bookings. This can result in decreased sales, affecting the overall revenue and growth of the business.
Contact Us
Junior
- 1-2 years of customer service experience.
- Resolving customer issues effectively and efficiently.
- Assisting with various customer requests and inquiries.
- Providing support through social media channels.
- We assist by telephone to meet the demands of customers.
- Respond to customer emails to ensure timely help.
Intermediate
- 2-4 years of customer service experience.
- Providing clear and concise information about our services.
- Managing and updating the customer database.
- Assisting with customer orders and application processing.
- Offering phone support to address customer inquiries.
- Providing technical assistance to resolve issues promptly.
Senior
- Over 1-5 years of customer service experience.
- Training and mentoring new customer service representatives.
- Tracking and achieving set goals consistently.
- Providing detailed monthly reports to management.
- Expertly resolving issues and streamlining processes for greater efficiency.