National Operating Centre
Reduced Costs
Scale Up
Focus On Core Activities
Keep Your Business Running 24/7
Why Choose Us as a BPO Partner?
At Voltron Operations we go beyond providing security services. We deliver peace of mind. Explore our comprehensive security solutions backed by a 24/7 NOC management services that never sleeps.
How will choosing us as your BPO partner be beneficial?
Explore Our Security Solutions for managing NOC:
With our sector-specific security expertise, we provide cost-effective staffing, advanced technology, and regulatory compliance support noc, ensuring your company remains agile and ahead of evolving threats. Let us handle the complexities, so you can focus on protecting what matters most.
Unmatched Security Solutions for Emergencies and Requests:
Welcome to our National Operations Center (NOC) where security meets reliability, and your safety is our top priority. Our NOC monitoring operators operate 24/7, 365 days a year, ensuring constant vigilance and swift response to emergencies and requests.
Keep Your Network Safe with Our Strong NOC Services:
Make sure your business runs smoothly all the time with our complete NOC services. Our outsourced NOC Support works 24/7, every day, with an NOC team of dedicated operations officers offering live support. We quickly raise and check problems with carriers, fixing them fast to avoid any issues and make sure that your premises is safe.
How our National Operating Center works:
Our NOC center handles tasks like scheduling personnel, managing assignments, ensuring compliance, organizing coverage, deploying for clients, and providing services.
Specially trained for emergency response and ready to assist our clients, we are designed to offer thorough and dedicated NOC Services from our management team to our ground personnel.
Our Team Expertise
With a nationwide NOC network of licensed and fully compliant guards across major territories such as South Australia, Tasmania, Queensland, and New South Wales, we offer comprehensive security NOC coverage. Our team is well-versed in critical emergency codes, including Code Red (Fire/Smoke), Code Blue (Medical Emergency), Code Black (Hostage/Violence), and others, ensuring readiness for any situation.
Advanced Roster Management: We utilize cutting-edge scheduling software to manage and monitor guard rosters in real-time, ensuring every shift is covered according to plan.
GPS- Enabled Tracking: Guards are tracked via GPS, allowing us to confirm their presence on-site or off-site, ensuring they are where they need to always be.
Automated Alerts and Check-Ins: Regular automated check-ins and alerts notify us immediately of any discrepancies or delays, allowing us to address issues promptly.
Efficient Alarm Response Coordination: Our team oversees alarm responses, coordinating with guards to ensure quick and effective action whenever an alarm is triggered.
Detailed Shift Reporting: After each shift, we generate detailed reports, offering full transparency on guard activities, site security operations, and any incidents that occurred.
Continuous NOC Monitoring and Communication: We maintain ongoing communication and NOC operations with guards and clients, ensuring high standards of service and quick resolution of any issues.
Why Choose Us As Your National Operating Center ?
Round-the-Clock Support:
Comprehensive Task Management:
Emergency Response Expertise:
Dedicated Service at Every Level:
our main SERVICES
Our Top BPO Services for Your Unique Needs.
We take pride in delivering specialized solutions designed to meet the unique needs of each client. With our personalized approach, you’ll receive top-quality services tailored specifically to your requirements.
How does offshoring work in BPO
Collaborate
Recruit
Support
As a BPO partner, we understand your key challenges.
Increased Risk of Security Breaches:
Without skilled security guards, your business is more vulnerable to theft, vandalism, and other criminal activities, which can lead to financial loss and damage to your reputation.
Inadequate Emergency Response:
Poorly trained or ineffective guards may struggle to respond appropriately to emergencies such as fires, medical crises, or violent incidents, putting lives and property at risk.
Legal and Compliance Issues:
Inadequate security personnel may fail to meet regulatory requirements, leading to potential legal consequences and fines for your business.
Customer and Employee Safety Concerns:
A lack of strong security presence can make employees and customers feel unsafe, negatively impacting workplace morale and customer trust.
Contact Us
Junior
- 1-2 years of customer service experience.
- Resolving customer issues effectively and efficiently.
- Assisting with various customer requests and inquiries.
- Providing support through social media channels.
- We assist by telephone to meet the demands of customers.
- Respond to customer emails to ensure timely help.
Intermediate
- 2-4 years of customer service experience.
- Providing clear and concise information about our services.
- Managing and updating the customer database.
- Assisting with customer orders and application processing.
- Offering phone support to address customer inquiries.
- Providing technical assistance to resolve issues promptly.
Senior
- Over 1-5 years of customer service experience.
- Training and mentoring new customer service representatives.
- Tracking and achieving set goals consistently.
- Providing detailed monthly reports to management.
- Expertly resolving issues and streamlining processes for greater efficiency.