Health Info Management
Reduced Costs
Scale Up
Focus On Core Activities
Keep Your Business Running 24/7
Why Choose Us as a BPO Partner?
Voltron operations offers a comprehensive range of healthcare services specially for hospitals, aged care facilities, and medical research firms with operations spanning across national and global territories. Our suite of services is designed to meet the diverse needs of our clients, ensuring their healthcare operations are supported effectively and efficiently.
How will choosing us as your BPO partner be beneficial?
Patient Support Services
Voltron Operations can provide comprehensive patient support through dedicated call centre services. We offer 24/7 assistance with appointment scheduling, follow-up reminders, and general inquiries. This ensures patients receive timely information and care, enhancing their overall experience with healthcare providers.
Emergency Response Coordination
Our call centre is equipped to handle emergency calls, coordinating with healthcare providers to ensure rapid response to critical situations. By acting as a communication hub, we help streamline the process of dispatching medical teams, ensuring patients receive urgent care when needed.
Telehealth and Virtual Consultations
Voltron Operations supports telehealth services by managing virtual consultations and patient communications. We facilitate the connection between patients and healthcare professionals, ensuring smooth and efficient delivery of remote medical services, which is especially valuable in rural or underserved areas.
Medical Billing and Claims Processing
Our BPO services include medical billing and claims processing, helping healthcare providers manage their financial operations more effectively. By handling these administrative tasks, we allow medical staff to focus on patient care, while ensuring that billing and claims are processed accurately and efficiently.
Data Management and Confidentiality
Voltron Operations offers secure data management services, ensuring that patient records and sensitive medical information are handled with the highest level of confidentiality. We comply with all relevant regulations, providing healthcare providers with peace of mind regarding the security of their data.
Patient Feedback and Surveys
We conduct patient satisfaction surveys and feedback collection, providing healthcare providers with valuable insights into their services. This information helps medical institutions improve their care delivery, address patient concerns, and maintain high standards of service.
How will choosing us as your BPO partner benefit you?
Cut Cost
Help your business grow
Improve how things work
Get support 24/7
our main SERVICES
Our Top BPO Services for Your Unique Needs.
We take pride in delivering specialized solutions designed to meet the unique needs of each client. With our personalized approach, you’ll receive top-quality services tailored specifically to your requirements.
How does offshoring work in BPO
Collaborate
Recruit
Support
As a BPO partner, we understand your key challenges.
Decreased Patient Satisfaction
Without proper customer service, patients may face long wait times, scheduling issues, and poor communication, leading to frustration and a decline in satisfaction.
Operational Inefficiencies
Poor customer service can cause disorganized scheduling and miscommunication, leading to inefficiencies, higher costs, and reduced quality of care.
Increased Risk of Errors
Lack of effective communication can lead to mistakes in medical records, prescriptions, and treatment plans, endangering patient safety.
Inadequate customer service can erode patient trust, causing them to seek care elsewhere and damaging the provider’s reputation and patient retention.
Contact Us
Junior
- 1-2 years of customer service experience.
- Resolving customer issues effectively and efficiently.
- Assisting with various customer requests and inquiries.
- Providing support through social media channels.
- We assist by telephone to meet the demands of customers.
- Respond to customer emails to ensure timely help.
Intermediate
- 2-4 years of customer service experience.
- Providing clear and concise information about our services.
- Managing and updating the customer database.
- Assisting with customer orders and application processing.
- Offering phone support to address customer inquiries.
- Providing technical assistance to resolve issues promptly.
Senior
- Over 1-5 years of customer service experience.
- Training and mentoring new customer service representatives.
- Tracking and achieving set goals consistently.
- Providing detailed monthly reports to management.
- Expertly resolving issues and streamlining processes for greater efficiency.